Are We Now a Nation of Shoppers Rather Than Shopkeepers?
For generations, Britain was proud to call itself a nation of shopkeepers. We built high streets that were the beating heart of communities. We celebrated local business owners who knew our names, remembered our preferences, and often extended us credit when the purse strings...
Silent Selling: How Shop Layout, Scent and Design Influence Customer Behaviour (and Sales)
Last week I joined BBC Hereford Radio to chat all things customer psychology—and why physical retail still has a powerful part to play in a digital-first world. Yes, ecommerce is convenient. Yes, digital gets the clicks. But your bricks? That’s where the magic happens....
10 Things Smart Retailers Are Doing Differently in 2025
(And Why the Rest Are Playing Catch-Up)
Retail isn’t dead. But outdated thinking? That’s on life support.
We’re halfway through 2025, and the gap between thriving retailers and those just about surviving has never been clearer. Spoiler alert: it’s not just about footfall,...
Can AI Sell It Better? What Retailers Need to Know
The robots are coming. But don’t panic — they’re not taking over your store, your stockroom, or your strategy (yet). What they are doing is making waves in marketing.
From eerily personalised emails to predictive product suggestions that seem to read your mind, artificial...
Why Buying British Matters More Than Ever: A Retail Perspective
In a world of shifting trade policies, economic nationalism, and rising tariffs, UK retailers and consumers are increasingly re-evaluating where their products come from. The recent introduction of tariffs by the United States on a wide range of imported goods has sparked...
Seeing ourselves through a new lens: How our brand strategy workshop changed everything
We often talk to our clients about the importance of strong branding. About showing up consistently, with purpose and clarity. But even experts need a fresh perspective now and then. That’s why we recently sat down with our very own Brand Consultant, Dani Nodwell, for a full...
People, Place, Purpose: Why Businesses Built on Values Stand the Test of Time
Following my recent presentation to the Co-op – In Conversation: People, Place, Purpose – I’ve been reflecting even more deeply on what makes a business truly sustainable in the long term. In today’s retail and hospitality landscape, it’s no secret that we’re all navigating...
Boosting Sales & Footfall: Proven Retail Consultancy Tips for UK Businesses
The UK retail market is more competitive than ever. With evolving consumer behaviours, digital advancements, and economic challenges, retailers must adapt to drive both footfall and sales. Whether you’re an independent shop owner, a high street brand, or an eCommerce...
How To Get Your Products Into Independent Retailers: A Step by Step Guide
Becoming a stockist for an independent retailer is a fantastic way to expand your brand’s reach, introduce your products to new customers, and boost your sales. However, independent retailers are inundated with pitches and have specific needs from their suppliers....
The Real Cost of Hiring a Freelancer vs an Employee: Why Expertise Comes at a Premium
In an era where businesses must be agile, adaptable, and cost-conscious, the decision between hiring a freelancer or a full-time employee is more relevant than ever. While at first glance, freelance rates may appear higher than an employee’s salary, the reality is that...