AI in Business: Embrace the Future, from Overwhelm to Optimised
AI. It’s the buzzword in boardrooms, the secret sauce behind your shopping recommendations, and possibly the most misunderstood tool in modern business. But love it or loathe it, artificial intelligence is here — and it’s not going anywhere.
Go Big or Go Home: Why I Rebranded The Retail Champion — and What It Took to Get Here
There are moments in business when you know change isn’t just desirable, it’s necessary. Not because something is broken, but because you’ve outgrown the old skin. That’s exactly where I found myself this year with The Retail Champion.
10 Things Smart Retailers Are Doing Differently in 2025
(And Why the Rest Are Playing Catch-Up)
Retail isn’t dead. But outdated thinking? That’s on life support.
We’re halfway through 2025, and the gap between thriving retailers and those just about surviving has never been clearer. Spoiler alert: it’s not just about footfall, flashy ads, or TikTok dances (though those can help if brand appropriate). The retailers pulling ahead are doing things differently — strategically, consistently, and with customers firmly at the heart of every decision.
Here are ten things they’re doing right now — and how you can catch up before Q4 hits.
Can AI Sell It Better? What Retailers Need to Know
The robots are coming. But don’t panic — they’re not taking over your store, your stockroom, or your strategy (yet). What they are doing is making waves in marketing.
From eerily personalised emails to predictive product suggestions that seem to read your mind, artificial intelligence is creeping into the world of retail. The question is… can it actually help you sell better?
Let’s separate the Silicon Valley sizzle from the real-world substance.
The CX Advantage: How eLockers Transform Retail Customer Experience
We live and breathe solutions that benefit retailers and their customers. That’s why a recent conversation about something as seemingly simple as eLockers caught my attention. Because when you look beneath the surface, these smart self-service solutions have the potential to completely reshape the customer experience and the store operation, in ways that are relevant, impactful and very timely.
Put simply: this is the kind of retail innovation that works.
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Driving Revenue And Footfall Via Click & Collect
The retail world is changing rapidly, with customers looking for more convenience, speed, and a better overall shopping experience. Click & Collect services have surged in popularity and are projected to be worth over £30 billion in 2025.
More retailers are integrating in-store Click & Collect solutions to drive footfall, improve the customer experience, and boost revenue. A major driver behind this shift is the rise of smart lockers, which offers faster, more efficient collection methods, alongside a host of benefits for both customers and retailers.
Reinventing the High Street: Why Retail Consultants Are More Vital Than Ever
Let’s face it, the UK high street has had a rough ride. From online competition and shifting consumer habits to rising costs and economic curveballs, it’s a landscape that’s constantly evolving. But here’s the truth: evolution on the high street isn’t new. It’s always been changing. And that’s exactly why the role of retail consultants has never been more important.
At The Retail Champion, we’re not mourning the past, we’re helping shape the future.
The Power of Pinterest: Why This Platform is Game-Changing for Your Business
Are you starting to feel like social media just… isn’t it anymore?
You’re not alone.
Many business owners we work with say they’ve fallen out of love with social media. Not suddenly but slowly. It creeps in. A sense of unease, discontent, and fatigue.
Revitalising the High Street: Consumer Confidence, Behavioural Shifts, Retail Property Transformation
For more than 15 years, I’ve been closely watching and engaging with the evolving dynamics of the high street—how consumer behaviours shift, how town centres adapt, and how retail spaces are reimagined to meet the needs of modern society.
Weathering the Retail Storm: Why March’s Retail Sales Bump Doesn’t Mean the Sector Is in the Clear
March brought a flicker of good news for the UK’s embattled retail sector: the Office for National Statistics (ONS) reported a 2.9% increase in retail sales volumes. But before we celebrate a turnaround, it’s important to dig beneath the headlines.
While this uplift is welcome, the underlying causes paint a more fragile picture—one with real implications for supply chain resilience, retail operations, and the long-term health of the sector.