Dealing with Difficult Customers: A Psychologist’s Perspective
The retail environment is never without its challenges, but the final quarter of the year brings a particularly intense period for customer-facing teams. If you work in retail, you already know that the run-up to Christmas isn’t just busy — it’s relentless.
How to become a Go-To Industry Expert
When Clare Bailey, also known as The Retail Champion, was asked to appear on a show Aldi how do they really do it? for Channel5 she had no idea that it would be snapped up by Netflix and turned into 24 Hours in Aldi, she also had no idea it would become the UK’s most-watched...