10 Things Smart Retailers Are Doing Differently in 2025
(And Why the Rest Are Playing Catch-Up)
Retail isn’t dead. But outdated thinking? That’s on life support.
We’re halfway through 2025, and the gap between thriving retailers and those just about surviving has never been clearer. Spoiler alert: it’s not just about footfall,...
Driving Revenue And Footfall Via Click & Collect
The retail world is changing rapidly, with customers looking for more convenience, speed, and a better overall shopping experience. Click & Collect services have surged in popularity and are projected to be worth over £30 billion in 2025.
More retailers are integrating...
Reinventing the High Street: Why Retail Consultants Are More Vital Than Ever
Let’s face it, the UK high street has had a rough ride. From online competition and shifting consumer habits to rising costs and economic curveballs, it’s a landscape that’s constantly evolving. But here’s the truth: evolution on the high street isn’t new. It’s always been...
Weathering the Retail Storm: Why March’s Retail Sales Bump Doesn’t Mean the Sector Is in the Clear
March brought a flicker of good news for the UK’s embattled retail sector: the Office for National Statistics (ONS) reported a 2.9% increase in retail sales volumes. But before we celebrate a turnaround, it’s important to dig beneath the headlines.
While this uplift is...
Cyber Attacks and Consumer Confidence: What Happens When Trust is Shaken
In the digital age, few events send shockwaves through a business quite like a cyber attack. For retailers where customer trust, seamless transactions and brand reputation are everything the impact can be swift, significant and far–reaching, even while details are still...
Why Buying British Matters More Than Ever: A Retail Perspective
In a world of shifting trade policies, economic nationalism, and rising tariffs, UK retailers and consumers are increasingly re-evaluating where their products come from. The recent introduction of tariffs by the United States on a wide range of imported goods has sparked...
Navigating Uncertainty: How Retailers Can Build Resilience in a Shifting Economic Landscape
In times of uncertainty, businesses that stay alert, agile and close to their customers are the ones that weather the storm and often come out stronger on the other side.
People, Place, Purpose: Why Businesses Built on Values Stand the Test of Time
Following my recent presentation to the Co-op – In Conversation: People, Place, Purpose – I’ve been reflecting even more deeply on what makes a business truly sustainable in the long term. In today’s retail and hospitality landscape, it’s no secret that we’re all navigating...
Boosting Sales & Footfall: Proven Retail Consultancy Tips for UK Businesses
The UK retail market is more competitive than ever. With evolving consumer behaviours, digital advancements, and economic challenges, retailers must adapt to drive both footfall and sales. Whether you’re an independent shop owner, a high street brand, or an eCommerce...
Silent Selling In-Store: Creating an Aspirational Shopping Experience
Silent selling is the art of influencing customer decisions without direct interaction. In a retail setting, it’s the combination of visual merchandising, store layout, lighting, signage, and packaging that subtly guides customers towards making a purchase. When done...