Dealing with Difficult Customers: A Psychologist’s Perspective
The retail environment is never without its challenges, but the final quarter of the year brings a particularly intense period for customer-facing teams. If you work in retail, you already know that the run-up to Christmas isn’t just busy — it’s relentless.
Ambition, Apathy and the Spirit of Thatcher: Clare Bailey on Lincolnshire, Legacy and Learning to Think Big Again
This morning I was asked for my opinion by BBC Radio Coventry & Warwickshire about the number of vacant units in Rugby and whether auctioning them off might be the way forward.
Let me be absolutely clear: it isn’t.
Vacant Units in Rugby: Why Auctioning Isn’t the Answer
This morning I was asked for my opinion by BBC Radio Coventry & Warwickshire about the number of vacant units in Rugby and whether auctioning them off might be the way forward.
Let me be absolutely clear: it isn’t.
Silent Selling: How Shop Layout, Scent and Design Influence Customer Behaviour (and Sales)
Last week I joined BBC Hereford Radio to chat all things customer psychology—and why physical retail still has a powerful part to play in a digital-first world. Yes, ecommerce is convenient. Yes, digital gets the clicks. But your bricks? That’s where the magic happens....
Beyond Planning: What the UK High Street Really Needs to Thrive
The new planning blitz is a welcome breath of fresh air – shorter red tape, alfresco dining zones, the “agent of change” and even commercial lease auctions – all designed to plaster a smile on our streets. But pop the cork too soon and you’ll see planning reform is a...