Retail Reckoning: Why We Started a Podcast, and Why You Should Listen
Clare Bailey has always believed in speaking up for what matters in retail. Not just for the sake of tradition or trend, but to cut through the noise and talk about what’s really going on behind the shopfronts, spreadsheets, and slogans.
And now, she’s doing it with a mic in...
Retail Secrets: Why Experiential Shopping is the Secret to Turning Browsers into Buyers
I might be on holiday… but if you know me, you know I never stop thinking about retail.
Right now, I’m in Óbidos, a small, cobbled town just north of Lisbon, Portugal and I’ve just walked into what I can only describe as the perfect retail experience, which is high praise...
Are We Now a Nation of Shoppers Rather Than Shopkeepers?
For generations, Britain was proud to call itself a nation of shopkeepers. We built high streets that were the beating heart of communities. We celebrated local business owners who knew our names, remembered our preferences, and often extended us credit when the purse strings...
Stop Buying Cheap – Start Buying Right: How to Choose Suppliers That Deliver
There’s a growing epidemic in business: the rise of the self-appointed expert.
They pop up everywhere — in retail consultancy, website design, marketing, HR — all with glossy websites, slick pitches, and promises that sound almost too good to be true. Spoiler alert: they...
Silent Selling: How Shop Layout, Scent and Design Influence Customer Behaviour (and Sales)
Last week I joined BBC Hereford Radio to chat all things customer psychology—and why physical retail still has a powerful part to play in a digital-first world. Yes, ecommerce is convenient. Yes, digital gets the clicks. But your bricks? That’s where the magic happens....
10 Things Smart Retailers Are Doing Differently in 2025
(And Why the Rest Are Playing Catch-Up)
Retail isn’t dead. But outdated thinking? That’s on life support.
We’re halfway through 2025, and the gap between thriving retailers and those just about surviving has never been clearer. Spoiler alert: it’s not just about footfall,...
Can AI Sell It Better? What Retailers Need to Know
The robots are coming. But don’t panic — they’re not taking over your store, your stockroom, or your strategy (yet). What they are doing is making waves in marketing.
From eerily personalised emails to predictive product suggestions that seem to read your mind, artificial...
The CX Advantage: How eLockers Transform Retail Customer Experience
We live and breathe solutions that benefit retailers and their customers. That’s why a recent conversation about something as seemingly simple as eLockers caught my attention. Because when you look beneath the surface, these smart self-service solutions have the potential to...
Reinventing the High Street: Why Retail Consultants Are More Vital Than Ever
Let’s face it, the UK high street has had a rough ride. From online competition and shifting consumer habits to rising costs and economic curveballs, it’s a landscape that’s constantly evolving. But here’s the truth: evolution on the high street isn’t new. It’s always been...
Revitalising the High Street: Consumer Confidence, Behavioural Shifts, Retail Property Transformation
For more than 15 years, I’ve been closely watching and engaging with the evolving dynamics of the high street—how consumer behaviours shift, how town centres adapt, and how retail spaces are reimagined to meet the needs of modern society.