10 Things Smart Retailers Are Doing Differently in 2025
(And Why the Rest Are Playing Catch-Up)
Retail isn’t dead. But outdated thinking? That’s on life support.
We’re halfway through 2025, and the gap between thriving retailers and those just about surviving has never been clearer. Spoiler alert: it’s not just about footfall,...
Can AI Sell It Better? What Retailers Need to Know
The robots are coming. But don’t panic — they’re not taking over your store, your stockroom, or your strategy (yet). What they are doing is making waves in marketing.
From eerily personalised emails to predictive product suggestions that seem to read your mind, artificial...
The CX Advantage: How eLockers Transform Retail Customer Experience
We live and breathe solutions that benefit retailers and their customers. That’s why a recent conversation about something as seemingly simple as eLockers caught my attention. Because when you look beneath the surface, these smart self-service solutions have the potential to...
Reinventing the High Street: Why Retail Consultants Are More Vital Than Ever
Let’s face it, the UK high street has had a rough ride. From online competition and shifting consumer habits to rising costs and economic curveballs, it’s a landscape that’s constantly evolving. But here’s the truth: evolution on the high street isn’t new. It’s always been...
Revitalising the High Street: Consumer Confidence, Behavioural Shifts, Retail Property Transformation
For more than 15 years, I’ve been closely watching and engaging with the evolving dynamics of the high street—how consumer behaviours shift, how town centres adapt, and how retail spaces are reimagined to meet the needs of modern society.
Cyber Attacks and Consumer Confidence: What Happens When Trust is Shaken
In the digital age, few events send shockwaves through a business quite like a cyber attack. For retailers where customer trust, seamless transactions and brand reputation are everything the impact can be swift, significant and far–reaching, even while details are still...
People, Place, Purpose: Why Businesses Built on Values Stand the Test of Time
Following my recent presentation to the Co-op – In Conversation: People, Place, Purpose – I’ve been reflecting even more deeply on what makes a business truly sustainable in the long term. In today’s retail and hospitality landscape, it’s no secret that we’re all navigating...
How To Get Your Products Into Independent Retailers: A Step by Step Guide
Becoming a stockist for an independent retailer is a fantastic way to expand your brand’s reach, introduce your products to new customers, and boost your sales. However, independent retailers are inundated with pitches and have specific needs from their suppliers....
Silent Selling In-Store: Creating an Aspirational Shopping Experience
Silent selling is the art of influencing customer decisions without direct interaction. In a retail setting, it’s the combination of visual merchandising, store layout, lighting, signage, and packaging that subtly guides customers towards making a purchase. When done...
Clare Bailey Joins the ISP Board: A New Chapter for The Retail Champion
If you’re looking for a retail expert who’s as sharp as a tailored suit and as dynamic as a Black Friday sale, look no further than Clare Bailey, aka The Retail Champion. Clare’s latest accolade? She’s been appointed to the Board of Directors at the Institute of Sales...