Retail Secrets: Why Experiential Shopping is the Secret to Turning Browsers into Buyers
I might be on holiday… but if you know me, you know I never stop thinking about retail.
Right now, I’m in Óbidos, a small, cobbled town just north of Lisbon, Portugal and I’ve just walked into what I can only describe as the perfect retail experience, which is high praise...
Are We Now a Nation of Shoppers Rather Than Shopkeepers?
For generations, Britain was proud to call itself a nation of shopkeepers. We built high streets that were the beating heart of communities. We celebrated local business owners who knew our names, remembered our preferences, and often extended us credit when the purse strings...
Silent Selling: How Shop Layout, Scent and Design Influence Customer Behaviour (and Sales)
Last week I joined BBC Hereford Radio to chat all things customer psychology—and why physical retail still has a powerful part to play in a digital-first world. Yes, ecommerce is convenient. Yes, digital gets the clicks. But your bricks? That’s where the magic happens....
Shopify vs WordPress? Here’s What Independent Retailers Need
Another day, another blog pitting Shopify against WordPress.
Look, I get it. Comparison blogs are great for SEO. But most of them are written by developers trying to flog you their favourite platform, not people who’ve ever had to juggle supplier delays, low footfall, or...
Beyond Planning: What the UK High Street Really Needs to Thrive
The new planning blitz is a welcome breath of fresh air – shorter red tape, alfresco dining zones, the “agent of change” and even commercial lease auctions – all designed to plaster a smile on our streets. But pop the cork too soon and you’ll see planning reform is a...