Vacant Units in Rugby: Why Auctioning Isn’t the Answer
This morning I was asked for my opinion by BBC Radio Coventry & Warwickshire about the number of vacant units...
AI in Business: Embrace the Future, from Overwhelm to Optimised
AI. It’s the buzzword in boardrooms, the secret sauce behind your shopping recommendations, and possibly the...
Retail Reckoning: Why We Started a Podcast, and Why You Should Listen
Clare Bailey has always believed in speaking up for what matters in retail. Not just for the sake of tradition or...
Retail Secrets: Why Experiential Shopping is the Secret to Turning Browsers into Buyers
I might be on holiday… but if you know me, you know I never stop thinking about retail. Right now, I’m in Óbidos, a...
Are We Now a Nation of Shoppers Rather Than Shopkeepers?
For generations, Britain was proud to call itself a nation of shopkeepers. We built high streets that were the...
Stop Buying Cheap – Start Buying Right: How to Choose Suppliers That Deliver
There’s a growing epidemic in business: the rise of the self-appointed expert. They pop up everywhere — in retail...
Silent Selling: How Shop Layout, Scent and Design Influence Customer Behaviour (and Sales)
Last week I joined BBC Hereford Radio to chat all things customer psychology—and why physical retail still has a...
Shopify vs WordPress? Here’s What Independent Retailers Need
Another day, another blog pitting Shopify against WordPress. Look, I get it. Comparison blogs are great for SEO. But...
Beyond Planning: What the UK High Street Really Needs to Thrive
The new planning blitz is a welcome breath of fresh air – shorter red tape, alfresco dining zones, the “agent of...