Dealing with Difficult Customers: A Psychologist’s Perspective
The retail environment is never without its challenges, but the final quarter of the year brings a particularly...
Invest in Your People: The Hidden ROI in Retail Success
Your team members are the face, voice, and heart of your brand. They don’t just sell products—they embody your...
Ambition, Apathy and the Spirit of Thatcher: Clare Bailey on Lincolnshire, Legacy and Learning to Think Big Again
This morning I was asked for my opinion by BBC Radio Coventry & Warwickshire about the number of vacant units...
Vacant Units in Rugby: Why Auctioning Isn’t the Answer
This morning I was asked for my opinion by BBC Radio Coventry & Warwickshire about the number of vacant units...
AI in Business: Embrace the Future, from Overwhelm to Optimised
AI. It’s the buzzword in boardrooms, the secret sauce behind your shopping recommendations, and possibly the...
Retail Reckoning: Why We Started a Podcast, and Why You Should Listen
Clare Bailey has always believed in speaking up for what matters in retail. Not just for the sake of tradition or...
Retail Secrets: Why Experiential Shopping is the Secret to Turning Browsers into Buyers
I might be on holiday… but if you know me, you know I never stop thinking about retail. Right now, I’m in Óbidos, a...
Are We Now a Nation of Shoppers Rather Than Shopkeepers?
For generations, Britain was proud to call itself a nation of shopkeepers. We built high streets that were the...
Stop Buying Cheap – Start Buying Right: How to Choose Suppliers That Deliver
There’s a growing epidemic in business: the rise of the self-appointed expert. They pop up everywhere — in retail...