AI in Retail: What Most Retailers Are Getting Wrong
AI in retail is everywhere right now.
From personalised recommendations to virtual try-on, we’re being told it’s transforming how customers shop and how businesses sell. But there’s a problem.
How to Build a Personal Brand in Business (Without Calling Yourself a Guru)
In this guide, I’ll explain how personal branding works in business, how industry experts build credibility over time, and the practical steps professionals can take to become recognised voices in their sector.
Why I Finally Invested in a Professional Brand Photoshoot (After Years of Avoiding It)
When my team first suggested I should do a professional brand photoshoot, my immediate reaction was simple.
“That’s ridiculous. What a waste of money.”
I wasn’t being difficult. I just didn’t see the point.
After all, I already had photos. My son is a semi-professional...
Understanding Gen Z Shoppers: A Wake-Up Call for Retail Leaders
Many of the people making the biggest strategic decisions in retail businesses today are Gen X or Baby Boomers. We built our careers and leadership instincts in a completely different consumer environment. Yet we are now responsible for designing strategies, experiences and...
One Brand, One Experience: Why Bricks and Clicks Must Work Together
An omnichannel retail strategy for independent retailers looking to align their website, shop and customer experience.
It was a busy day in the boutique when a customer walked in holding her phone.
“I’ve got this 20% off voucher from your website,” she said, smiling as she...
Why Fashion Boutiques Should Be Thinking Beyond Fashion
Walk into a really good independent boutique and something happens before you even look at the clothes.
You notice the lighting.
The displays.
The music.
And often there’s a scent in the air that makes you slow down just a little.
Customers don’t always notice it consciously....
Retail Trends 2026 for UK High Streets
If you want the unfiltered truth about the future of UK retail, you ask someone who’s been inside the boardrooms of Amazon, SumUp, Netflix, SAP and Accenture…
Someone who’s also stood on the shop floor helping indies survive the toughest years the high street has ever seen.
How to Find the Best Expert Retail Speakers for Your Event
Choosing the right expert retail speaker can transform your event from “informative” to unforgettable. Whether you’re hosting a national conference, leadership summit, corporate away day, or retail training session, you need someone who brings real-world experience,...
Dealing with Difficult Customers: A Psychologist’s Perspective
The retail environment is never without its challenges, but the final quarter of the year brings a particularly intense period for customer-facing teams. If you work in retail, you already know that the run-up to Christmas isn’t just busy — it’s relentless.
Invest in Your People: The Hidden ROI in Retail Success
Your team members are the face, voice, and heart of your brand. They don’t just sell products—they embody your values, shape customer experience, and influence how your brand is perceived. They also have the power to protect or erode your margins, through the way they follow...