Retail Trends 2026 for UK High Streets
If you want the unfiltered truth about the future of UK retail, you ask someone who’s been inside the boardrooms of Amazon, SumUp, Netflix, SAP and Accenture…
Someone who’s also stood on the shop floor helping indies survive the toughest years the high street has ever seen.
How to Find the Best Expert Retail Speakers for Your Event
Choosing the right expert retail speaker can transform your event from “informative” to unforgettable. Whether you’re hosting a national conference, leadership summit, corporate away day, or retail training session, you need someone who brings real-world experience,...
Dealing with Difficult Customers: A Psychologist’s Perspective
The retail environment is never without its challenges, but the final quarter of the year brings a particularly intense period for customer-facing teams. If you work in retail, you already know that the run-up to Christmas isn’t just busy — it’s relentless.
Invest in Your People: The Hidden ROI in Retail Success
Your team members are the face, voice, and heart of your brand. They don’t just sell products—they embody your values, shape customer experience, and influence how your brand is perceived. They also have the power to protect or erode your margins, through the way they follow...
Ambition, Apathy and the Spirit of Thatcher: Clare Bailey on Lincolnshire, Legacy and Learning to Think Big Again
This morning I was asked for my opinion by BBC Radio Coventry & Warwickshire about the number of vacant units in Rugby and whether auctioning them off might be the way forward.
Let me be absolutely clear: it isn’t.
Vacant Units in Rugby: Why Auctioning Isn’t the Answer
This morning I was asked for my opinion by BBC Radio Coventry & Warwickshire about the number of vacant units in Rugby and whether auctioning them off might be the way forward.
Let me be absolutely clear: it isn’t.
Retail Reckoning: Why We Started a Podcast, and Why You Should Listen
Clare Bailey has always believed in speaking up for what matters in retail. Not just for the sake of tradition or trend, but to cut through the noise and talk about what’s really going on behind the shopfronts, spreadsheets, and slogans.
And now, she’s doing it with a mic in...
Retail Secrets: Why Experiential Shopping is the Secret to Turning Browsers into Buyers
I might be on holiday… but if you know me, you know I never stop thinking about retail.
Right now, I’m in Óbidos, a small, cobbled town just north of Lisbon, Portugal and I’ve just walked into what I can only describe as the perfect retail experience, which is high praise...
Are We Now a Nation of Shoppers Rather Than Shopkeepers?
For generations, Britain was proud to call itself a nation of shopkeepers. We built high streets that were the beating heart of communities. We celebrated local business owners who knew our names, remembered our preferences, and often extended us credit when the purse strings...
Stop Buying Cheap – Start Buying Right: How to Choose Suppliers That Deliver
There’s a growing epidemic in business: the rise of the self-appointed expert.
They pop up everywhere — in retail consultancy, website design, marketing, HR — all with glossy websites, slick pitches, and promises that sound almost too good to be true. Spoiler alert: they...