Examples of Our Work – Selling to UK Retailers
Real Results. Tangible Impact.
You’re not here for fluff — you want proof.
We’ve helped hundreds of businesses navigate the complexities of the UK retail market, from creating irresistible buyer pitches to building bulletproof supply chains.
A Powerhouse of Retail Expertise — All Under One Roof
Case Study: Independent Cycle Retailer Proving They Deserve Premium Brands
Client: Independent ladies’ shoe retailer
Challenge: No prior retail experience, but a clear goal to build a scalable and saleable business
What We Did:
- Helped define a scalable “cookie cutter” retail model
- Developed repeatable systems, processes, and operating standards
- Created clear brand and product proposition: all shoes personally road-tested by the founder
- Guided her through early-stage growth with commercial coaching and structured planning
Outcome:
- 3 stores opened within 2 years
- Built a scalable, profitable concept with ambition to reach 7–10 outlets
- Business model used as the basis for The Retail Champion: 10 Steps to Retail Success
Case Study: Rebalancing Stock for Profit in a Fashion Boutique
Client: Multi-floor ladies’ fashion boutique in a heritage market town building
Challenge: Strong sales but poor profitability; stock imbalance causing cashflow strain
What We Did:
- Analysed EPOS data to assess top and bottom performers by margin, not just sales
- Reorganised store layout for improved product visibility and flow
- Shifted buying strategy to optimise stock of core basics (jeans, vests, jumpers)
- Introduced scarcity tactics for high-fashion and seasonal lines to drive urgency
Outcome:
- Reduced discounting on unsold premium stock
- Increased turnover of higher-margin basics
- Improved profitability and cashflow through smarter buying and stock management
Case Study: Digitising Retail – From Chaos to Clarity
Client: Multiple independent and scaling retailers
Challenge: Disconnected systems, limited visibility, and manual workarounds preventing growth.
Many retailers come to us at the tipping point, where ambition meets operational chaos. They’re running bricks-and-mortar stores with a separate (often templated) e-commerce site, struggling with stock inaccuracies, sales discrepancies, and no clear picture of what’s actually performing.
In some cases, they’re still working without a functioning EPOS. In others, their website, store, and customer data don’t talk to each other. These issues block scale, frustrate teams, and damage customer experience and that’s where we step in.
What We Did:
- Conducted retail audits to identify digital and operational gaps
- Clarified client needs based on business vision, team size, tech capacity and future ambition
- Advised on suitable integrated EPOS and e-commerce platforms to match business scale and budget
- Introduced CRM and customer data capture best practice to support loyalty, retention and segmentation
- Supported solution selection, procurement, and onboarding processes
- Provided hand-holding through implementation, from training to troubleshooting and testing
- Created reporting dashboards to give full visibility over sales, stock, margin and customer behaviours
In one case, we saved a single independent retailer over £5,000 in planned tech spend during a four-hour session by redirecting them to more appropriate tools that delivered the same outcomes more efficiently.
Outcome:
- Seamless, real-time connection between online and in-store sales
- Improved stock accuracy, reduced loss and fewer fulfilment errors
- Single view of customer, sales, stock and profit — with full transparency and control
- Stronger platform for scale, marketing automation and customer loyalty programmes
- Confidence in systems that support day-to-day decisions and long-term growth
Summary:
For many retailers, getting to the next level means getting systems in order. We’ve helped dozens make the leap from disconnected and reactive to integrated and in control — saving time, reducing waste, and setting them up to grow with confidence.
Case Study: Embedding Process to Enable Scale
Client: £7m online-only furniture and home décor retailer
Challenge: Strong product and sales success, but no formal retail structure or operational rigour to support ambitious growth
What We Did:
- Ran a three-day intensive workshop series with founders and leadership team
- Mapped current organisational structure and business processes
- Identified key gaps across product management, range planning, and supply chain operations
- Defined best-practice commercial processes including budgeting, reporting, KPIs and supplier performance management
- Created a scalable organisational model with role clarity to support future recruitment and growth
Outcome:
- Clear roadmap for moving from founder-led to process-led operations
- Commercial structure and communication flows to support future £70m+ growth ambitions
- Confidence to hire and onboard new team members into a consistent, aligned business model
Case Study: Using Data to Reveal the True Business Model
Client: Independent high-end furniture, café and lifestyle venue
Challenge: Believed they were a home and gift retailer, but actual profit drivers were elsewhere
What We Did:
- Analysed sales and margin data across café, retail, and event space operations
- Identified that café was the primary profit centre, not the low-margin gift items
- Recommended spatial reconfiguration to expand café seating and improve flow
- Developed a marketing strategy to promote the under-utilised top-floor event space
- Shifted business focus from “retail-first” to “experience-led with retail enhancement”
Outcome:
- Increased profitability through optimised café layout and operations
- Improved visibility and bookings for the event space
- Greater alignment between customer behaviour, space utilisation and brand proposition
Case Study: Standardising Operations for Multi-Site Control
Client: Medium-sized gym group with multiple sites and a history of ownership change
Challenge: Lack of consistency in operational standards following parent company administration; no visibility or control across sites
What We Did:
- Ran collaborative workshops to assess current operational processes
- Documented and standardised procedures for health & safety, cleanliness, maintenance, and compliance
- Developed detailed SOPs and process packs for consistent execution across all sites
- Prepared the business to go to market for a digital compliance management tool
- Advised on features and functionality required to support real-time transparency
Outcome:
- Clear, consistent operational standards across all locations
- Real-time oversight of compliance and maintenance issues
- Greater decision-making power for ops leads based on live data
- Readiness to implement scalable digital tools for long-term efficiency and governance
The Secret Sauce? A Structured, Proven Process.
- Look Big – Build presence and authority
- Plan Big – Research, ready, position
- Pitch Big – Present like a pro
- Get Big & Stay Big – Scale for sustainability
Your Turn? Let’s Make Retail Happen.
Buyers don’t mess around — and neither do we.
If you’re serious about selling to UK retailers, we’re the expert team who’ll help you get there faster and smarter.