In the digital age, few events send shockwaves through a business quite like a cyber attack. For retailers where customer trust, seamless transactions and brand reputation are everything the impact can be swift, significant and far–reaching, even while details are still unfolding.

Recently, Marks & Spencer, one of the UK’s most trusted retail brands, found itself grappling with the fallout from a cyber incident. Customers experienced problems with click & collect services, gift cards failed to process and contactless payments were disrupted. M&S even paused online orders temporarily while IT teams worked tirelessly to restore normality.